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Telephone: (305) 252-2112

 

Normal Business Hours 

Mon. – Sat. 11am – 7pm EST 

Sunday : Closed

 

Store Policies

HOBBY PRO INC. ORDERING

When ordering we require: Full Name, address, phone number and e-mail. This information is needed if there is an error on your order.

You may order from us in different ways:

From our Website:

Add items to our shopping cart, check out and the order will be sent directly to us.

All orders are processed through a secure server.

 

PAYMENT METHODS

American Express

Discover

Visa

Master Card

PayPal  Verified Address ONLY

PayPal Here (In Store) 

Debit Card (In Store)

Cash (In Store)

 

SHIPPING

We only ship to the billing address of your credit card.

 

Most orders ship out same day when we receive your order by 2:00 PM EST

 

RETURN MERCHANDISE POLICY

For ALL Returns you must contact us for a Return Authorization Number prior to shipping the merchandise back to us. The Return Authorization Number we issued you must be clearly printed on the shipping label.

 

No Returns on Used, Installed, Mounted, and Custom Made Merchandise. All returns are subject to 25% restocking fee.

 

Defective Merchandise:

The merchandise must be sent back to us in its original packaging, all original documents and accessories within 30 days from invoice date for an exact replacement on qualifying merchandise. Some manufacturers handle defective merchandise with you directly.

 

Un-opened Merchandise:

Merchandise must be returned to us unopened for a refund not including shipping charges.

Please Note: Shipping charges will not be refunded.

Please contact our Technical Support by phone 305-252-2112 or e-mail us at info@HobbyProInc.com if you have a problem with any of our products or are unsure what to do.

 

MERCHANDISE UNDER WARRANTY

For quick accurate replacement of merchandise under warranty contact us for specific instructions for warranty and returning you’re products. Different manufacturers handle warranties in different ways, so it may be beneficial for you to return the item directly to them.

 

NO RETURNS OR REFUNDS ON THE FOLLOWING MERCHANDISE

Adhesives

Batteries

Fuel

Paint

Pre Orders

Pre Owned 

Software

Special orders